Help users with every aspect of our products' usage, from installation to troubleshooting, to recommending best technical options for their casework. Communication with customers will mostly be via email, but occasionally via telephone/conference call, or in person.
Test existing products and new products under development, creating test processes, including detailed reports about bugs, possible feature improvements and usability issues
Understand customer needs and engage with R&D (research and development) team to improve or develop tools to fulfill those needs
Requirements:
Advanced professional English proficiency
Good knowledge of computer software fundamentals
Basic knowledge of system administration
Precise and detail-oriented attitude
Excellent written communication skills
Must be a European Citizen
Preferential Requisites:
Native English speaker
Knowledge of Italian language
Knowledge of additional languages
Bachelor’s Degree or Diploma in Software Engineering, Digital Forensics or related field
Experience in a technical support role
Experience with image and video processing tools
Experience in the digital forensics field, as a forensic image and video analyst, law enforcement, military, or forensic expert
To apply for this position, please send your CV and cover letter to jobs@ampedsoftware.com